Zoom’s Smart Move: AI + Cloud Phone Now Available in India
Zoom has taken a major step forward in India by expanding its Zoom Phone service and launching its AI-powered Contact Center for enterprise users. This move reflects Zoom’s strategic focus on offering smart, cloud-based communication solutions tailored for one of the world’s largest digital economies.
Zoom Phone Gains Momentum Across India
Zoom Phone was first released in Maharashtra and Tamil Nadu. It is now offered in six big telecom circles, such as Mumbai, Delhi-NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). Businesses can use Zoom Phone to make and receive calls over the Public Switched Telephone Network (PSTN) after getting permission from the Department of Telecommunications. This makes cloud telephony completely smooth.
Zoom Phone was first released in Maharashtra and Tamil Nadu. It is now offered in six big telecom circles, such as Mumbai, Delhi-NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). Businesses can use Zoom Phone to make and receive calls over the Public Switched Telephone Network (PSTN) after getting permission from the Department of Telecommunications. This makes cloud telephony completely smooth.
You can add a Zoom Phone to your paid Zoom account. It has AI-powered tools like call recaps, message prioritizing, and task extraction, which are controlled by Zoom AI Companion.
Introducing Zoom Contact Center for Indian Enterprises
Alongside its phone service expansion, Zoom has launched its AI-first, omnichannel Contact Center in India. This modern Contact Center-as-a-Service (CCaaS) platform supports customer interactions through voice, video, chat, email, social media, and messaging apps.
To meet India’s regulatory and compliance needs, the Zoom Contact Center is hosted on India-based data centers —an essential factor for businesses in sectors such as healthcare, finance, and government.
The platform also offers a Bring Your Own Carrier (BYOC) option, enabling businesses to keep their existing telecom providers and phone numbers while migrating to the cloud. AI tools like Zoom Virtual Agent (a conversational AI chatbot) and AI Expert Assist (real-time support for agents) further enhance customer and agent experiences.
Strategic Benefits for Enterprises
Zoom wants to be known as more than just a video calling app with this addition. It now offers a full, united system for customer service and communication. When businesses connect Zoom Phone and the Contact Center, it helps them communicate better with each other, help customers more, and run their businesses more efficiently.
Zoom says that companies that use AI in their call centers have seen up to 32% more satisfied customers and 27% more sales. This shows the effect of better, AI-powered involvement.
To sum up, the world of programming is changing—not by getting rid of coders, but by making it possible for more people to become them. When it comes to AI, the new computer language might just be “human.”
Final Thoughts
Zoom’s newest services are a big step forward for cloud communication in India. Combining cloud calls with a clever contact center solution, Zoom gives Indian businesses the tools they need to connect with customers in a way that is quick, personal, and legal. Zoom is becoming a major player in the future of business communication in India as mixed work and digital-first interaction models continue to grow.
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